Here at ImageFIRST, we believe in more. We are more than a healthcare laundry specialist. Our Customer Advocates are more than just delivery people. And our customers are more than just people. We believe that the connections we have should be relationships, and the service we provide should be personalized. Nowhere has that been illustrated more clearly than it was recently in the DiJulius Group’s blog feature about us.
To be more specific, one of our valued Customer Advocates was recently engaged in a bit of everyday small-talk with one of our customers, who happened to be a nurse. The customer and our Customer Advocate had a pleasant, established rapport with one another, so it was no surprise that the customer noticed something wasn’t quite right with the Customer Advocate. As it turned out, our Customer Advocate was having a heart aneurysm! Thankfully, the extra time spent chatting allowed the customer to notice something was wrong and immediately help.
The point of this story is much greater than the sum of its parts. The underlying significance can be seen in the concern the customer expressed for the Customer Advocate, which shows that we aren’t all talk when we say we prioritize customer service; because, in any other situation, cordiality and etiquette would dictate not remarking on the appearance of a colleague. However, our Customer Advocates and customers work together in a way that fosters the kind of comfort and understanding of one another that would enable one to ask the other is he or she is feeling alright.
Here at ImageFIRST, we stress the importance of interpersonal relationships between our Customer Advocates and our customers. We recognize that our Customer Advocates are more than just delivery people, and we treat them as such. The return on that investment from us is reaped by our company as well as our Customer Advocates. We are glad to see that not only are our policies encouraging a higher level of customer engagement, but that they are also yielding significant returns for everyone involved.
As the DiJulius Group inquires, would your customers save your life? Here at ImageFIRST, we proudly assert that yes, yes we can say that!