During the past several years, the healthcare industry has met quite a few challenges. And among them are three dominating issues, which lie at the forefront of the minds of health system and medical facility leaders all over the United States. Of course, medical offices across Connecticut and New England are no exception. Those issues are:
- Enhancing the patient experience
- Infection prevention and safety
- Cost management
Let’s take a look at them individually:
We’re all well aware that the internet dominates the world in which we live, and it is shaping our communication and day-to-day interactions with one another. News spreads like wildfire across social media platforms, and the word virality has taken on a meaning that would’ve been unfathomable just 15 or 20 years ago. Conversations between folks are transparent, and customer feedback can make or break a company with the snap of a finger—or click of a mouse. Because of that, the customer is truly king today.
While patient experiences have always been critical, they are especially so in today’s paradigm of customer service. The social media age combined with the widespread access to healthcare caused by the Affordable Care Act has constructed a public opinion that emphasizes a consumerist-based mindset.
All in all, patients are increasingly better able to discern good vs average service, so healthcare facilities are focusing on providing them with quality care as well as comfortable and positive experiences. The big picture comes heavily into play too, as a holistic approach to patient comfort is crucial, because healthcare facilities are capable of providing it. An extensive infographic released by The Beryl Institute shows the industry’s priority on patient experience today.
Infection Prevention and Safety
The healthcare industry’s collective effort to reduce and eliminate facility-acquired infections remains a top priority. Maintaining patient safety is equally as important. For one, the Joint Commission “named Ronald M. Wyatt, MD, MHA, to the newly created position of patient safety officer, reflecting the organization’s commitment to promoting a safe and high-quality health care system with a goal of zero patient harm.” Many other industry organizations are following suit and taking similar actions, proving that healthcare overall is taking tangible action to battle infection and lack of safety.
As consolidation continues to work its way through the healthcare industry, merging systems are prioritizing streamlining their services and providing effective cost management. We emphasize cost management at ImageFIRST Connecticut through our ValueFIRST initiative, which prioritizes providing facilities with inventory based on their individual needs, rather than fixed numbers of supplies. ValueFIRST also makes billing transparent, straightforward and easy to understand.
Our AssuranceFIRST initiative aims to enhance patients’ experiences by ensuring that the facilities where they stay will be able to provide them with fully sanitized laundry. Our Customer Care™ line of patient gowns enhance the patient experience by offering them maximum comfort during their healthcare facility stays.
Whether we’re attending conferences that focus on how to enhance patients’ experiences or providing nurses’ uniforms to healthcare professionals in Providence, RI, our goal at ImageFIRST Connecticut is to do everything possible to further the state of healthcare—especially for the patient. We look forward to sharing with you how we’ll do that as time goes on, and healthcare progresses.